Refund Policy
At Crust & Craft Pizzeria, we take pride in the quality of our handcrafted pizzas and the satisfaction of our customers is our top priority. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines the process and conditions under which refunds may be granted.
Right to Cancel
You have the right to cancel an order before it's been prepared by our kitchen. To exercise this right, please contact us immediately at +44 20 7946 0958. If your order has not yet been prepared, we will cancel the order and issue a full refund to your original method of payment.
Non-refundable Items
Please note that food items that have already been prepared, customized orders, or any perishable goods cannot be refunded after preparation has started.
Incorrect or Damaged Items
If you receive an incorrect or damaged item, please contact us at +44 20 7946 0958 within 1 hour of receipt. Provide clear evidence of the issue, such as photos of the item, and we will evaluate the matter. We may offer to remake the item at no additional charge, provide a future credit, or issue a refund to your original payment method.
Refund Process
Once we receive your refund request and evaluate the issue, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and credited back to the original payment method within a certain number of days, depending on your bank or card issuer's policies.
Late or Missing Refunds
If you haven’t received a refund yet, first recheck your bank account, then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at +44 20 7946 0958.
Contact Us
If you have any questions about our Refund Policy, please contact us by phone at +44 20 7946 0958, or visit our website at harborquillfield.site for more information.
Last Updated: April 20, 2023